8tm Terms and Conditions

1 General Information and Definitions

These terms and conditions ("Terms") apply to the 8tm platform and all services operated under it. In this document, "Platform" refers to 8tm's website, mobile application and all related digital services.

1.1 Definitions

• "User" means any person who has registered on the 8tm platform or is using its services.
• "Account" means the user's personal registered profile on the platform.
• "Services" means casino gaming, sports betting, live casino and all other entertainment activities provided by 8tm.
• "Balance" means the total amount of funds held in the user's account.
• "Bonus" means promotional funds granted by 8tm that can be used subject to specific conditions.

1.2 Applicability of the Terms

These Terms have been drawn up in accordance with Bangladeshi law and applicable regulations. In the event of any dispute or ambiguity, the interpretation of 8tm's authorities shall be considered final. The English version of these Terms shall be treated as the primary document.

2 Eligibility to Use the Service

To use 8tm's services, a user must meet the following eligibility requirements. If these requirements are not met, registration or use of the service will not be permitted.

2.1 Age and Identity Verification

At the time of registration, the user must confirm that they are at least 21 years old. 8tm reserves the right to verify age at any time through a National ID card, passport or birth registration certificate. Withdrawals may be temporarily suspended until verification is complete.

2.2 Single Account Policy

Each user may operate only one account. Multiple registrations under the same person's name, or using the same mobile number or bank details, are strictly prohibited. In such cases, all related accounts will be closed.

2.3 Geographic Restrictions

8tm's services are intended for users in Bangladesh. It is the user's own responsibility to ensure that accessing these services is lawful from their location.

3 Account Registration and Management

3.1 Registration Process

When opening an account on 8tm, the user must provide accurate and complete information. If any incorrect or false information is found, the authorities may close the account without verification. Information required for registration includes: full name, a valid mobile number, date of birth and a password.

3.2 Account Security

The security of the user's account password and login details is entirely the user's own responsibility. The password must never be shared with any third party. If any unauthorised access or suspicious activity is noticed on the account, the 8tm support team must be notified immediately.

3.3 Updating Information

If any details provided at registration change, the user must update them promptly through the account settings or via a support channel. In particular, changes to a mobile number or payment details may require identity verification.

4 Deposits and Withdrawals

4.1 Deposit Conditions

The minimum deposit amount on the 8tm platform is ৳100 (one hundred taka). Accepted deposit methods are: bKash, Nagad, Rocket, Upay and bank transfer (including BRAC Bank, Dutch-Bangla Bank and other major commercial banks). Deposits must be made using a method registered in the user's own name — deposits made through a third party are not accepted.

4.2 Withdrawal Conditions

The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawals are generally processed within 1 hour. Withdrawal methods are the same as deposit methods: bKash, Nagad, Rocket, Upay and bank transfer. Withdrawal requests must be made via the same method used for the deposit, unless there is an exceptional reason.

4.3 Identity Verification and KYC

For security purposes, 8tm reserves the right to verify a user's identity before processing any withdrawal. Funds may be held until the required documents are verified, but the withdrawal will not be cancelled.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New users on 8tm will receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 will add ৳2,000 in bonus funds, giving a total balance of ৳3,000. To withdraw this bonus, the bonus amount must be wagered 25 times — meaning a ৳2,000 bonus requires a total wager of ৳50,000.

5.2 Wagering Requirements

Bonus funds cannot be withdrawn directly. Winnings earned from a bonus can only be withdrawn after the bonus amount has been wagered 25 (twenty-five) times. Not all casino games may count towards wagering. The wagering contribution of specific games will be stated in the relevant promotional notice.

5.3 Bonus Cancellation

If wagering is not completed within the specified time after a bonus is awarded, the bonus will be cancelled automatically. If any form of fraud or abuse is found, 8tm reserves the right to cancel the bonus and close the account.

5.4 VIP Cashback Program

8tm's VIP program has three tiers: Bronze (up to 0.5% weekly cashback), Silver (up to 1.0% weekly cashback) and Gold (up to 1.5% weekly cashback). Cashback is calculated on the total net loss for the week. Example: a Silver tier member with a net loss of ৳20,000 in a week will receive ৳20,000 × 1.0% = ৳200 cashback. Advancement to each tier depends on consistent activity on the platform.

6 Betting and Gaming Rules

6.1 Placing Bets

Once a bet is confirmed on the 8tm platform, it cannot be changed or cancelled. For sports betting, bets can be placed up until the event starts; if the live betting feature is active, bets may also be placed during the event under specific conditions.

6.2 Technical Issues

If a technical error or disconnection occurs during a game or betting session, 8tm will review the logs and make a decision. If a user gains an unfair advantage due to an error, 8tm has the right to cancel that transaction.

6.3 Game Results and RTP

Slot game results are determined entirely by a Random Number Generator (RNG). The RTP (Return to Player) figures published by game developers reflect a long-term average — they do not guarantee winnings in any particular session.

7 Prohibited Activities

The following activities are strictly prohibited on the 8tm platform:

• Creating multiple accounts to claim bonus benefits
• Using manipulation, match fixing or any fraudulent tactics
• Using automated bots or software for gaming or betting
• Attempting to interfere with the platform's systems or security measures
• Money laundering or transacting funds from illegal sources
• Operating an account under a false identity or someone else's identity
• Using a payment method registered in a third party's name
• Harassing or attempting to defraud other users

8 Responsible Gaming Policy

8tm believes that gaming is a form of entertainment and should never be a cause of financial hardship. Reading our Responsible Gaming Guidelines will give you detailed information about self-exclusion, deposit limits, session limits and cool-down periods.

8.1 Self-Control Tools

The 8tm platform provides users with several tools to manage their own gaming habits. Deposit limits can be set to cap weekly or monthly spending. Options for temporary or permanent self-exclusion are also available.

8.2 Support and Resources

If you are experiencing any gaming-related issues, the 8tm support team is ready to help. You can contact us in English via 24/7 live chat or email. If professional help is needed to address gaming addiction, consulting a healthcare provider is recommended.

9 Personal Data and Privacy

All matters relating to the collection, storage and processing of users' personal data on the 8tm platform are described in detail in our Privacy Policy. 8tm does not sell user data to any third party.

9.1 Purpose of Data Collection

User data is collected primarily for account verification, payment processing, fraud prevention and improving service quality. Data is kept secure using SSL encryption and modern security technology.

9.2 Cookies and Tracking

When you visit the website, 8tm uses cookies to improve the user experience. Details on managing cookies and requesting data deletion can be found in the Privacy Policy.

10 Account Suspension and Closure

10.1 Closure at the User's Request

Users may request account closure at any time via live chat or email. Before the account is closed, any eligible balance may be withdrawn, but bonuses with unfulfilled wagering requirements will be cancelled.

10.2 Suspended by Administration

In the following circumstances, 8tm may suspend an account temporarily or permanently: violation of terms and conditions, suspicious transactions, incomplete identity verification, suspected underage use, or legal obligations.

10.3 Balance During Suspension

The balance will be kept secure while an investigation is ongoing. If the investigation establishes that the terms and conditions were violated, the relevant amount may be forfeited. If the user is found to be innocent, the eligible balance will be returned.

11 Limitation of Liability

8tm provides its platform on an "as is" basis. 8tm accepts no liability for the following:

• Service disruptions caused by internet disconnection or technical failures of third parties
• Loss of account credentials due to the user's own negligence
• Any loss resulting from sharing account credentials with others
• Financial losses from gaming activity that are the direct and normal outcome of the game

However, any amount incorrectly deducted due to a clear system error will be refunded after verification.

12 Changes to Terms

8tm reserves the right to amend these terms and conditions, in part or in full, at any time. Users will be notified of significant changes by email or platform notification.

12.1 Effective Date of Changes

Revised terms and conditions take effect from the date of publication, unless a different date is specified for particular reasons. Continued use of the platform after a change indicates that the user has agreed to the updated terms.

12.2 Previous Versions

Previous versions of the terms and conditions are kept in an archive and may be obtained through the support team upon request.

13 Contact & Dispute Resolution

If you have any questions or complaints about 8tm's services, these terms, or any transaction, our support team is always ready to help. You can also visit our About Us page to learn more about 8tm.

13.1 Contact Methods

• Live Chat: Active 24/7, support available in both Bengali and English
• Email: [email protected] — questions can be sent by email

13.2 Complaints Process

Including your account ID, the date, and a brief description of the issue when submitting a complaint will help resolve it faster. 8tm is committed to resolving all complaints as quickly and impartially as possible.

13.3 Escalation

If a matter is not resolved at the initial support level, it will be escalated to a higher level. Complex matters may take additional time to resolve, but every complaint is reviewed carefully.