8tm Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services, websites and mobile applications of the 8tm platform. When you open an account, log in, or use any service on 8tm, you are considered to have accepted the terms of this policy.

Our Terms and Conditions and this privacy policy together form a legal agreement between 8tm and the user. Continuing to use the platform indicates that you have read this policy and agree to its contents.

The term "information" as used in this policy refers to any data that can directly or indirectly identify an individual. 8tm commits to handling this information responsibly at all times.

2 Data Collection

8tm collects user information in several ways. The categories of information are described below:

2.1 Registration and Identity Information

Information collected when opening an account:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or equivalent identity document (for identity verification)

2.2 Financial Information

Information processed for deposits and withdrawals:

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts

Financial information is transmitted only through secure, encrypted channels and is never sold to third parties.

2.3 Technical Information

Information collected automatically while using the platform:

• IP address and device type
• Browser information and operating system
• Login time and date
• Website navigation patterns and session duration

2.4 Gaming Activity Information

Records are kept of which games were played, bet amounts, win/loss history, and bonus usage details. This information is used to improve the quality of service for users and to ensure responsible gaming.

3 Purposes of Data Use

8tm uses collected information only for specific and legitimate purposes. Each purpose is described in detail in the list below:

3.1 Account Management and Service Delivery

Information is used to complete the registration process, verify identity, and keep accounts secure. This information is also required for login, password recovery, and OTP verification.

3.2 Financial Transaction Processing

The necessary information is used to carry out deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. Every transaction is recorded and can be verified when needed.

3.3 Customer Support

Information is used to provide assistance in both Bengali and English via 24/7 live chat and email. Account information may be needed to resolve your issues quickly.

3.4 Security and Fraud Prevention

Technical information is analysed to detect unusual account activity, prevent multiple accounts, and maintain platform security.

3.5 Responsible Gaming

Users' gaming activity is monitored to identify patterns of harmful behaviour. For more information on this, read our Responsible Gaming Guidelines, where methods for setting personal limits are discussed in detail.

3.6 Marketing and Communications

Mobile numbers and email addresses may be used to inform you about bonus offers, promotions, and platform updates. You can opt out of these communications at any time.

4 Data Storage and Security

4.1 Retention Period

Information is retained for as long as the account is active and, after that, for as long as required to meet applicable legal obligations. Records of financial transactions are generally retained for a longer period.

4.2 Technical Security Measures

8tm uses the following technologies to protect user information:

• SSL/TLS encryption — ensures maximum protection during data transmission
• Encrypted databases — stored information is kept in encrypted form
• Two-factor authentication — prevents unauthorised access to accounts
• Regular security audits — potential vulnerabilities are identified and addressed
• Firewall and intrusion detection systems

4.3 Staff Access

Only authorised staff members may access users' sensitive information, and only to the extent necessary. All staff operate under strict confidentiality agreements.

5 Sharing Data with Third Parties

8tm never sells users' personal information. However, in certain circumstances, limited information may be shared to deliver services and meet legal obligations:

5.1 Payment Processors

Information necessary to process transactions is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay, as well as with banks. These third parties are governed by their own privacy policies.

5.2 Game Providers

Game studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may receive limited technical information to operate games. They do not receive personally identifiable information.

5.3 Legal and Regulatory Authorities

Information may be provided when required to meet legal obligations, comply with court orders, or assist with government investigations. In such cases, we provide only the information that is legally required.

5.4 Technology Service Providers

Limited information may be shared with selected technology partners for server hosting, cybersecurity, and analytics services. All such partners operate under strict data protection agreements.

6 Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored in your browser. Various types of cookies may be placed in your browser when you visit the 8tm website.

6.2 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and operating the platform's basic functions.
• Functional cookies: Store information to improve your preferences, language settings, and user experience.
• Analytics cookies: Analyse patterns of platform usage to help improve the quality of the service.

6.3 Managing Cookies

You can control or disable cookies through your browser settings. However, disabling cookies may limit some platform functionality.

7 User Rights

8tm provides its users with the following rights regarding data protection:

7.1 Right to Access Information

You may request from 8tm what information is stored about you and how it is being used. Responses to such requests will be provided within a reasonable time.

7.2 Right to Correct Information

If your personal information contains any errors or is incomplete, you may request a correction. You can update some information yourself directly from your account settings.

7.3 Right to Close Account

You may request to close your account on 8tm at any time. Even after closure, certain information may be retained for a set period to meet legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or emails, you can unsubscribe easily. However, essential account-related communications (such as transaction confirmations) cannot be turned off.

8 Protection of Minors

8tm strictly prohibits individuals under the age of 21 from registering an account or using its services. Information from minors is not knowingly collected.

An age verification process is followed at the time of registration. If it is ever found that a minor has created an account, that account will be closed immediately and the collected information will be deleted.

If parents suspect that their child is using 8tm, please contact our support team immediately. We will handle the matter quickly and confidentially.

You can learn more about our platform and understand our values and commitments, including a detailed discussion of how we ensure a safe and responsible environment.

9 Changes to This Policy

8tm may update this privacy policy from time to time. Changes may be made due to service improvements, introduction of new technologies, or legal requirements.

9.1 Notice of Changes

When significant changes are made, a notification will be sent to the registered mobile number or email. The updated policy will take effect from the date it is published on the platform.

9.2 Continued Use

If you continue to use the platform after the updated policy is published, it will be assumed that you have agreed to the revised terms. You have the right to close your account if you do not agree to the updated policy.

9.3 Archived Versions

Previous versions of the policy are kept on record with us. A copy of an earlier version can be provided upon request.

10 Contact

For any questions, requests, or complaints regarding the privacy policy, please contact the 8tm support team. We provide assistance in both Bengali and English.